Last updated: 02 July 2025
This Privacy Policy explains how PromptEye Sp. z o.o., a company registered in Poland (“we”, “us”, “our”), collects, uses, and protects your personal data when you use our services via the PromptEye platform (“PromptEye”).
By using PromptEye, you agree to the terms of this Privacy Policy.
1. Who we are
PromptEye is a platform that helps users monitor and analyze brand visibility across AI-generated content. We process user data in compliance with the General Data Protection Regulation (GDPR) and relevant local laws.
2. What data we collect
We collect the following categories of personal and usage data:
- Account Information: Name, email address, and company details.
- Billing Information: Company name, tax ID (if applicable), and payment details (processed securely via Stripe).
- Usage Data: Prompts, brand names, keywords, and other content submitted during use of the platform.
- Technical Data: IP address, browser type, operating system, and general device information.
3. How we use your data
We use your data to:
- Provide and maintain the PromptEye service.
- Process payments and generate invoices.
- Send updates, service-related emails, and onboarding content.
- Respond to support requests.
- Analyze usage to improve our service.
We do not sell your data to third parties.
4. Data processing by third parties
We may share data with the following trusted third-party providers:
- Stripe – for secure payment processing.
- AI model APIs (e.g., OpenAI, Anthropic) – to generate visibility reports based on submitted prompts or content.
- Analytics tools – to monitor service performance and user activity.
All third-party services are GDPR-compliant or provide similar protections.
5. Data retention
We retain your data for as long as your account is active or as necessary for legal, billing, or support purposes. Upon account deletion, we remove or anonymize data unless retention is required.
6. Your rights
Under GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Object to or restrict processing.
- Withdraw consent at any time (where applicable).
- File a complaint with a data protection authority.
To exercise these rights, contact us at office@prompteye.com.
7. Data security
We implement industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, or destruction. All data transmissions are encrypted.
8. International data transfers
Your data may be processed by AI providers or cloud services located outside the EU. In such cases, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).
9. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the date of revision.
10. Contact
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
office@prompteye.com